The individual in this classification performs professional work and advanced-level customer service-related activities in the preparation and dissemination of information to the membership of the Missouri Consolidated Health Care Plan.
Essential Job Functions and Responsibilities:(This list is neither all-inclusive, nor restrictive; management reserves the right to further define duties based on operational needs.)
- In coordination with Multimedia Communications staff, develops and writes materials in various formats designed to educate members regarding MCHCP health plans and benefits
- Coordinates and drafts content for electronic learning (e-learning) capabilities and curriculum, scripting and content for videos and recorded and live webinars.
Assists agency leaders and work teams in determining present and/or future member educational needs.
Provides technical advice to agency personnel regarding the planning, scheduling and delivery of educational programs.
Prepares reports, as required, on the progress of assigned phases of training.
Analyzes and evaluates the member benefit education program and recommends changes.
Provides plan and benefit education to MCHCP membership by assisting walk-in inquiries, responding to secure messages and providing back-up telephone coverage to the Member Services call center.
Supports communication efforts of affiliated or cooperative organizations such as MOSERS and representatives of the cafeteria plan.
Serves as an account representative to assigned public entities.
Serves as an account representative to assigned state agencies’ human resource and payroll representatives.
Assists in the development and maintenance of policies and procedures manual for payroll/personnel representatives.
Responds accurately/promptly to telephone/written inquiries, and handles advanced-level customer and payroll/personnel representative inquiries and problems.
Meets with agency officials and attends staff meetings as requested.
Required Knowledge, Skills and Abilities:
Knowledge of current state medical plan preferred, or some knowledge regarding the administration of medical benefits programs.
Advanced knowledge of PowerPoint with the ability to create/develop PowerPoint presentations.
Intermediate knowledge of methods of instruction and preparation of training materials.
Working knowledge of insurance industry practices, terminology and functions preferred.
Working knowledge of Microsoft Word and Excel or similar PC based software.
Introductory knowledge of the principles, methods, and techniques involved in the development and administration of training programs.
Experience with software to develop interactive e-learning and other technology-based training tools.
Strong written and oral communication skills.
Ability to quickly learn details of the MCHCP health plan design.
Ability to professionally conduct online and in-person group presentations under sometimes stressful situations. (This is a back-up role to the Member Education Specialists.)
Ability to maintain confidentiality of all MCHCP information and records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws and regulations.
Ability to serve as a productive team member and demonstrating a professional and positive attitude while establishing and maintaining excellent working relationships with MCHCP management, staff,members, human resource and payroll representatives, vendors and the general public.
Bachelor's degree in Business, Communications, Education or Public Administration, or closely related area.
One (1) or more years technical experience (or secondary education) in the development of electronic learning content and/or web design.
One (1) year experience in information research and dissemination, training, communication, marketing, benefits administration, or closely related field.
Must obtain and maintain a broker’s license for health/accident insurance from the Department of Insurance within six (6) months of employment with MCHCP.
Must possess and maintain a valid driver’s license.
Location/Region: Jefferson City, MO