The Car Control Clerk will provide world class customer service to Hertz customers by providing administrative support to all area RAC/HLE personnel including: report generation and distribution, daily fleet operations support, managing communication and requests as needed.
- Provide world class customer service to Hertz customers, business partners and external vendors.
- Role model team behavior.
- Distribute various reports on a pre-determined schedule meeting strict delivery guidelines, including delivery to; management, business partners and various RAC/HLE locations.
- Manage inbound/outbound calls; respond to inquiries and requests from both internal and external customers in a timely manner.
- Monitor and respond to email requests in a timely manner.
- Utilize tools and systems to maximize performance and track activities.
- Adhere to company policy and procedure.
- Consistently demonstrate excellent multi-tasking and organization skills.
Mandatory Requirements EDUCATION/CERTIFICATION:
- High School Diploma or GED
- Must be 18 years of age or older
- Must be able to work flexible work overtime as required
- Must be computer literate
- Experience with State of Nevada DMV registration, renewal and Salvage title forms
- 1- 2 years customer service experience required
- 1+ years of administrative experience required
- Excellent verbal communication skills required
- Ability to multi-task
- Excellent organizational skills and detail oriented
Preferred Requirements Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. EEO/AA: Females/Minorities/Disabled/Vets
Location/Region: South San Francisco, CA (US)